Shipping & Returns
Your satisfaction is important to us!
Please be aware of the following shipping and returns policy
when placing your order, or inquiring about a return.
- Shipping is provided by Canada Post, CanPar, or Fedex with free shipping available on all orders to Canada or the continental United States over $275 CAD.
- Orders will be dispatched as soon as possible; generally, this is within five business days from time of order.
- Some products may be special order; often, we are able to still meet our five day fulfillment deadline. In the event it will take us longer to process your order, you will be notified as soon as possible!
- Custom ordered products can take 6-8 weeks to be delivered to your doorstep.
- If you require next-day service, please let us know so we can make the appropriate arrangements
- Returns are permitted for unused, unwashed items in their original packaging with tags attached.
- Refunds will be processed once the item is received back at our warehouse, within 15 days of purchase with a copy of the original email or physical receipt.
- Sale, special order, custom, and clearance items are final sale, and not eligible for return or refund. For biosecurity reasons, bits will not be accepted for return.
- Wrong size? Want another colour? We are happy to provide an exchange within 15 days of purchase -- please note that return shipping on exchanged items is your expense. If you received the wrong item, or the item is defective and requires a return, The Piaffe Shoppe will cover the shipping costs of getting the item back to our warehouse.
- After 30 days, The Piaffe Shoppe will only offer exchange or store credit for products; they must be unused, unwashed, and in their original packaging with tags attached.
To initiate a return or exchange, please email firstname.lastname@example.org.