Special Orders
While we do maintain some inventory, Piaffe operates heavily on special orders from most of our brand partners.
Read on to find out how it works, and what it means for you!
How do special orders work?
How do I know if an item is in stock, or special order?
On a product's detail page, you'll notice a variety of variants for many products.
If an item is in-stock and can be shipped right away, the "Add to Cart" button will be visible, just like in this screen shot:
If an item is available by special order, you will see the button change to say "Special Order Now" instead of add to cart, just like the screen shot below:
When will my special order ship to me?
For most products that are special order, the product page will show the estimated time until shipment underneath the item's price.
Often, items arrive quicker than estimated!
An example is highlighted below:
How do I track the status of my order?
Until the item arrives to us, most Special Orders will be treated like a standard order. Once we've verified that we've received the correct item, it will be shipped to you, and you'll receive an email notification with shipment and tracking details.
For custom Mattes orders, you can track your order all the way from production to delivery on the Mattes Order Tracker.
Why Special Orders are a Win For You
We get it - ordering what you want by special order can seem inconvenient, and waiting is hard!
However, we feel there are a lot of benefits to working this way that we want to share with you.
Personalized Selection
Special ordering allows us to offer a vast range of products without the limitations of on-hand stock. This means you have access to the exact items you want, customized to your preferences and requirements.
Better Prices
By minimizing our inventory, we can reduce overhead costs associated with storing large quantities of products. These savings are passed on to you, ensuring competitive pricing on all our offerings.
Fresh from the source
Products are ordered fresh from the manufacturer or supplier when you place your order. This ensures that you receive the latest models, designs, and batch of products, not items that have been sitting on a shelf for months.
eco-friendly + Sustainable
Reducing inventory helps us decrease waste and manage resources more efficiently. This eco-friendly approach aligns with our commitment to sustainability and responsible business practices.
Exclusive Access
Be the first to get your hands on the latest products and exclusive items that are often available only through special orders. Enjoy the benefits of unique finds and limited editions.
Need help
with your order?
If you need help with your custom, special, or stock order, don't hesitate to contact us! We do our best to answer all inquiries within 1-2 business days
+1-647-642-8768